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Frequently Asked Questions

How long does my reading take?

Delivery is usually within 3 to 5 days after booking is confirmed.

How will I receive my reading?

You will receive a clear PDF by email. You can download and keep it for your own reference.

Do you offer refunds?

Refunds are only possible if I have not yet started writing your reading. Once the work has begun, the reading is a personalized digital service and cannot be refunded.

What if I feel the reading is not accurate?

Zi Wei Dou Shu is interpretive and the reading is meant as reflective guidance, not a factual prediction. Because of this, refunds cannot be issued based on perceived accuracy or personal interpretation.

What information do you need from me?

I need your birth date, birth time, gender, and email address. This information is required to prepare your chart and send you the PDF.

How is my data used?

Your data is used only to create and deliver your reading and to contact you about your order. It is not sold or shared for marketing. See the Privacy Policy for full details.

Who is this service for?

This service is intended for adults aged 18 and above who are curious about self-understanding and personal reflection.